ORDERS
Orders
Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
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The product you ordered being unavailable from stock
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Our inability to obtain authorization for your payment
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The identification of a pricing or product description error
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Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
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Your order not passing our verification checks.
When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.
Pending funds means the amount of authorized money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.
We cannot accept orders from persons under the age of 18.
Validation Checks
All credit, debit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Signature Bob website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.Should you have any cause for complaint, you should return the item to Signature Bob, 1065 SW 8th Street, Miami Florida, 33130 or email info@signaturebob.com. You will need to also send a copy of the guarantee and receipt. Signature Bob will then implement full remedial work at no expense to you. The guarantee is not transferable and does not affect your statutory rights. Signature Bob will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:If any items in your order prove to be faulty, please return the items to Signature Bob with a copy of the delivery note, email info@signaturebob.com to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs) or an exchange. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.If you change your mind you may return any product to Signature Bob, unopened and in perfect condition, within 10 days of receipt of your delivery. Certain exclusions apply see paragraph below. Please contact Signature Bob Customer Service Team at info@signaturebob.com to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalized goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact Signature Bob Customer Service Team.
