If you change your mind you may return any product to Signature Bob, unopened and in perfect condition, within 10 days of receipt of your delivery. Certain exclusions apply see paragraph below. Please contact Signature Bob Customer Service Team at to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalized goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact Signature Bob Customer Service Team.