TERMS & CONDITIONS

Disclaimer

The terms and conditions for use of the Signature Bob website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

 

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and color capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

 

Orders

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  1. The product you ordered being unavailable from stock

  2. Our inability to obtain authorization for your payment

  3. The identification of a pricing or product description error

  4. Your not meeting the eligibility to order criteria set out in the main Terms & Conditions

  5. Your order not passing our verification checks.


When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

Pending funds means the amount of authorized money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18. 

 

Validation Checks

All credit, debit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Signature Bob website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Should you have any cause for complaint, you should return the item to Signature Bob, 1065 SW 8th Street, Miami Florida, 33130 or email info@signaturebob.com. You will need to also send a copy of the guarantee and receipt. Signature Bob will then implement full remedial work at no expense to you. The guarantee is not transferable and does not affect your statutory rights. Signature Bob will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please return the items to Signature Bob with a copy of the delivery note, email info@signaturebob.com to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs) or an exchange. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

If you change your mind you may return any product to Signature Bob, unopened and in perfect condition, within 10 days of receipt of your delivery. Certain exclusions apply see paragraph below. Please contact Signature Bob Customer Service Team at info@signaturebob.com to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalized goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact Signature Bob Customer Service Team.

 

Cancellations

Under the Consumer Protection Regulations, you have the right to cancel your order with us at any time within 10 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.


Lost Packages

Even though packages are sent via secure insured courier service on rare occasions we do experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Signature Bob.

 

UK & US Deliveries

For all UK orders, placed before 3pm we will attempt to deliver your order within 12 working days. All Us orders will be delivered within 7 days. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.

Non UK & US Deliveries

For all non UK and US orders, we will attempt to deliver your order within 15 working days. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.


Delivery Address

All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorize us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.

 

Copyright Trade Marks & Site Content

The Watches of Signature Bob LLC and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Signature Bob press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

 

Disclaimers

This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Signature Bob LLC disclaims all such representations or warranties. In addition Signature Bob LLC makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude the Signature Bob Limited liability for matters which may not be excluded under any applicable national law.

Neither the Signature Bob LLC nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Signature Bob LLC does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

Signature Bob LLC cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

 

Watches Gift With Purchase Promotion

The following terms & conditions apply to the Luxury Watch Gift with Purchase promotion:

  1. This offer applies to all full priced watches over $250.00. Any purchase of a watch over this amount will receive a luxury belt or any other items with a minimum value worth $55.00. See product page for details.

  2. The gift with purchase is limited to one per watch.

  3. There is no cash alternative.

  4. Signature Bob reserves the right to withdraw this offer at any time.

  5. Refund of original qualifying purchases is available within our normal Refund terms and conditions.

  6. Gift with purchase item will need to be returned along with the original qualifying purchases ordered when returning for a refund.

  7. This offer is not available in conjunction with Claims Service Cards and Insurance Cards.

  8. Limited availability whilst stocks last.

  9. Offer available online only.